You have no items in your shopping cart.

Subtotal: LKR0.00

FAQ

Thank you for taking the time to shop with Allforpets.lk

Our goal is to make your shopping experience easy, fast and enjoyable. The answers to our most frequently asked questions are listed below. If you don't find the answer to your question in this list please get in touch with us via Live Chat or email and we will assist you in any way we can.

SITE SECURITY

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. When sharing your payment details you will notice that the address of the webpage changes to https://www.allforpets.lk which indicates the secure socket layer is active to protect your details.

We will never share your personal details with anyone.

Making a payment to us through PayPal is easy. You can use your existing PayPal account or pay by credit card even if you don't have a PayPal account. Find out more information by going to the PayPal web site http://www.paypal.com.

When making a payment you are temporarily transferred from our site to the secure PayPal web site. No financial information, passwords, credit card numbers or personal information other than your name, email address, and shipping address is received by us.

Although PayPal is extremely secure, we are not responsible for protecting the personal information you share with them. You are encouraged to read the related PayPal policies carefully.

After completing your payment you are presented with a link which will allow you to return to our site, finalize or cancel the transaction, and view or download an invoice

A unique service is available to you even if you don't have a bank account. eZ Cash is a novel product which enables you to perform a wide array of financial transactions using your Dialog, Etisalat and Hutch mobile phone anytime, anywhere! eZ Cash enables you to have a Cash Account in your mobile phone which you can top-up and carry out a range of cash transactions direct from your mobile phone. Please contact us through live help or email us at info@allforpets.lk about the transaction details.

ORDERS

We dispatch orders next business day and you will receive an email with tracking information when your order leaves our warehouse. You can also view the status of your order in the My Account tab of our home page.

Yes, as long as your order status has not changed to Awaiting Shipment or Shipped . The easiest way to change your order is to call contact us via Live Chat or email us on customerservice@allforpets.lk

Once your order is shipped, you will receive an email with your unique tracking number, you can click on this tracking number to see the status of your order. If you don't receive this email, please check the Spam folder in your email system.

The other way to track your order is to view your Order Status.

If you don't receive your order within the timeframe specified in our shipping section please contact us via on Live Chat or email us on customerservice@allforpets.lk and we will be able to assist you.

We make every effort to ensure all your products are correctly delivered, however sometimes mistakes are made - don't worry - we will cover all the costs involved in getting the correct or missing product to you as soon as possible. Please contact us via on Live Chat or email us on customerservice@allforpets.lk and we will fix the issue immediately.

Go to the My Account tab on our Home Page, log in to your account, choose Completed Orders, then Choose Return Items. Follow the prompts from here and a replacement product will be on it's way to you as soon as possible.

SHIPPING

Shipping is a free if you live in Colombo city limits i.eColombo 1 to 14 . All other areas we charge minimum Rs. 250.00 and Rs.75.00 per additional kilogram

Order value of over Rs.10,000 will be delivered free anywhere in Sri Lanka

We ship products Sri Lanka wide. At this time we do not ship products to any other countries except by request. If you need a product shipped outside of Sri Lanka please contact us for a shipping quote.

RETURNS

We want you to be 100% happy with the products you buy from us, so we are happy to exchange or refund any products for any reason as long as they are unopened in the original packaging.

We do ask :

That you return the products within 30 days of purchase. If the returned item was what you ordered and is not damaged or faulty but you've since changed your mind then we ask that you pay for returning the item to us. If you would like to receive an alternate product, please note that standard shipping charges will apply. Pet food products must be returned prior to their expiry date. To return a product please email us at info@allforpets.lk or contact us via 'Live Help' , don't forget to include your order details and a contact phone number

One of our staff will will respond to you within 24 hours

Please Note :

Refunds will be processed to the payment method you chose at checkout for the purchase amount of the product only, not including shipping costs. We recommend that you return items using a service with a tracking number as you are responsible for the item being received back into our warehouse. No refunds will be provided for items which are lost in transit or received damaged back into our warehouse.

If you received products which were damaged, defective or if we shipped the incorrect item we will gladly refund or exchange the product and pay for the return shipping cost as well as shipping the new item back to you !

To return a faulty product, please follow these steps :

  1. Take photos showing the fault in the item.
  2. Send the photos and a description of the fault by email to customerservice@allforpets.lk including your order number.
  3. Once your photos and description are received, our Customer Service team will review the issue and email you further details.

If you have any questions or need assistance to return an item please contact us via Live Chat or email us on customerservice@allforpets.lk

Please wait...

You've just added this product to the cart:

{{var product.name}}

Continue shopping or View cart & checkout